Introduction

At Shashakt Bharat, we are committed to providing transparent and reliable services to every citizen. This Refund Policy explains the terms and conditions under which refunds are processed for payments made on our platform for documentation, application processing, and related services.

By using our services and making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

When Are You Eligible for a Refund?

You may request a refund under the following circumstances:

• Service Not Delivered: If we fail to process your application or deliver the promised service within the committed timeline due to an error on our part. Depending upon services charges applicable.
• Duplicate Payment: If you have made the same payment more than once for the same service request due to a technical glitch.
• Wrong Amount Charged: If you were charged an amount higher than the quoted service fee.
• Technical Error: Payment was deducted from your account but not reflected in our system (failed transaction).
• Cancellation Before Processing: If you cancel your service request before our team has started processing your application only 20Rs chargable.

When Are Refunds NOT Applicable?

Refunds will not be issued in the following cases:

• Change of Mind: If you simply change your mind after the service has been processed or delivered.
• Incorrect Information Provided: If you provided incorrect or incomplete information that led to application rejection or delay.
• Government Rejection: If your application is rejected by the government department due to reasons beyond our control (e.g., ineligibility, incomplete documents from your side, government policy changes).
• Delay from Government Side: Processing delays caused by government portals, server issues, or third-party systems.
• Service Already Rendered: If the service has already been completed (e.g., form submitted, application number generated, document uploaded).
• After 7 Days: Refund requests made more than 7 days after the payment date.

Refund Timelines

Refund Stage	Processing Time
Refund Request Acknowledgment	Within 24 hours
Review & Verification	2-3 working days
Refund Approval/Rejection Notification	Within 5 working days
Amount Credited (after approval)	7-10 working days

* Working days exclude Saturdays, Sundays, and public holidays. The actual credit time depends on your bank/payment provider.

How to Request a Refund

Follow these simple steps to initiate a refund:

1. Step 1: Visit our Support Hub or email us at shashaktbharat01@gmail.com
2. Step 2: Provide your Transaction/Reference ID, registered mobile number, and reason for refund
3. Step 3: Our team will review your request and respond within 24 hours
4. Step 4: If eligible, the refund will be initiated to your original payment method
5. Step 5: You will receive email/SMS confirmation once the refund is processed

Refund Method

All refunds are processed back to the original payment method used during the transaction:

• UPI/Card/Net Banking: Refunded to the same account/card
• Wallet: Refunded to the same wallet

Partial Refunds

In certain cases, a partial refund may be issued:

• If only a portion of the service was not delivered
• If third-party fees (e.g., government portal charges) are non-refundable
• If processing has already begun and some work has been completed

The amount of partial refund will be communicated clearly before processing.

Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter:

1. Level 1: Contact our support team at shashaktbharat01@gmail.com
2. Level 2: Escalate to our Grievance Officer at shashaktbhart01@gmail.com
3. Level 3: If unresolved, contact us via our Help Desk or call 9529673376