1. Introduction

At Shashakt Bharat ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and services (collectively, the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information

• Full name, date of birth, gender
• Mobile number and email address
• Residential address and PIN code
• Aadhaar number (only when required for specific services)
• PAN number (for PAN card and tax-related services)
• Photographs (for passport, voter ID, and similar documents)

2.2 Document Information

• Identity proof (Aadhaar, PAN, Voter ID, etc.)
• Address proof (Utility bills, bank statements, etc.)
• Birth certificate, educational certificates
• Income proof (for scheme applications)

2.3 Technical Information

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our Platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your application and complete the requested service
• Verification: To verify your identity and document authenticity
• Communication: To send you updates, confirmations, and service-related notifications
• Customer Support: To respond to your queries and provide assistance
• Improvement: To analyze usage patterns and improve our Platform
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing & Disclosure

We do NOT sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Government Portals: When submitting your application to official government websites
• With Service Partners: Trusted third parties who assist in processing your service (e.g., courier services for document delivery)
• Legal Requirements: When required by law, court order, or government authority
• With Your Consent: Any other sharing only with your explicit permission

5. Data Security

We implement the following security measures to protect your data:

• Encryption: All data is encrypted during transmission (SSL/TLS) and at rest
• Access Control: Only authorized personnel have access to your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Secure Storage: Documents are stored on secure servers with restricted access
• Two-Factor Authentication: For all administrative access

6. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze website traffic and usage patterns
• Improve user experience and personalize content

You can control cookies through your browser settings. Disabling cookies may affect certain features of our Platform.

7. Data Retention

We retain your information only for as long as necessary:

Data Type	Retention Period
Service-related documents	Until service completion + 30 days
Account information	Until account deletion or 3 years of inactivity
Transaction records	7 years (as per Indian tax laws)
Technical logs	90 days

8. Your Rights

As a user, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw your consent at any time
• Grievance: File a complaint regarding data handling

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.

10. Third-Party Links

Our Platform may contain links to government websites and other third-party services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.